F.A.Q.s

  • Is there State Sales Tax or Shipping Costs on my order?

    Orders shipped within Pennsylvania are subject to 6% Sales Tax. We do not collect sales tax for orders delivered outside PA. The consumer is responsible to pay sales tax on any purchase which is otherwise subject to state or local taxes.  Free Shipping is included on all "Qualified" Replacement Cushion Orders.

  • I was shopping on the internet for "Original" Lloyd Flanders Factory Products and found lower priced replacement cushions advertised "to fit" Lloyd Flanders Furniture.

    The Photos look the same, what is the difference?

     

    Beware of Generic "Replacement Cushion Online" websites using Lloyd Flanders Images which are designed to misrepresent cheaper cushions of lesser quality.  Always ask if a Vendor is an "Authorized" Lloyd Flanders Dealer Before you make a Purchase.  

    Please Contact  Lloyd Flanders directly @ (906) 863-4491 to Verify Authorized Dealers.

    As an Authorized Lloyd Flanders Dealer, our price reflects a -30% Discount which is the largest permitted by Lloyd Flanders.  

  • I am unsure which Lloyd Flanders Outdoor Wicker Furniture Collection I have.  How can I be certain before I place an order for replacement cushions?

    Please email several pictures of your set to SALES@WICKEREAST.COM  and we will be happy to assist in identifying your Lloyd Flanders Collection.  

    Over the years, the most popular "Original Loom" Wicker Collections produced by Lloyd Flanders have been Reflections, Embassy, Mandalay, Keepsakes, Front Porch and Heirloom. 

    Since 2006, the most popular synthetic "Woven Vinyl" Collection produced by Lloyd Flanders has been Grand Traverse. 

    Finally, if you original cushions still have the paper consumer tags attached, a four or five digit number which appears may also help us to identify your set. 

    Note: The Blue or Green label located on the underside of your furniture which contain the serial number pertain to production dates only and will not help to identify your Lloyd Flanders Collection, however Blue Labels indicate Lloyd Loom Natural Wicker Collections & Green Labels indicate Synthetic Vinyl Collections. 

  • How quickly will I receive my new Lloyd Flanders Replacement Cushions or Lloyd Flanders Wicker Furniture after I place my order?

    Lloyd Flanders Replacement Cushion Orders normally arrive in about 4-5 weeks pending Fabric Availability. Peak Season Demand between April-July may increase arrival time.

    Lloyd Flanders Furniture Orders shipped "Curbside Delivery" will normally arrive in about 4-5 weeks pending Fabric & Frame Availability.  Peak Season Demand from April-July may increase arrival time. 

    Please also allow one (1) additional week for Factory Special Order Fabrics.
     

  • How do you determine the Discounted price of your Lloyd Flanders Replacement Cushions & Furniture sold on the internet?

    As an Authorized Lloyd Flanders Dealer we are bound by MAP (Minimum Advertised Pricing) Standards for internet Sales.  Based on this agreement, our price structure reflects a -30% Discount below MSRP, which is currently the lowest price allowable by Lloyd Flanders.

    Please call or Contact Us with any pricing questions.

  • Why are there different Prices and Grades of Fabrics?

    Grade A fabrics are the least costly and Grade D fabrics are the highest.  

    The Grade of fabrics is determined by the Textile and Fabric Finishing Mills who manufacture them. This process takes into consideration the composition of the fabric such as polyester, olefin or acrylic, whether the material is non-woven (printed) or woven, as well as the overall size, color, and complexity of producing an individual pattern. Unlike a solid color fabric, those with specific patterns may also require significantly more yardage for “centering” during the cutting process. This additional loss of material may also translate into higher fabric grade levels.

  • Grade B, C, D & E Fabrics are more costly than Grade A Fabrics. Does this mean that the higher price fabrics will always outperform a lesser price fabric from the standpoint of wear or fading?

    Most materials offered by Lloyd Flanders are Sunbrella™ Brand Solution Dyed Acrylic which perform equally in all Grades.

  • Is mildew ever a factor with outdoor cushions and furniture?

    Occasionally.  Mildew grows on dirt, pollen or other organic matter which collects on the surface of a material which remains damp and shaded for extended periods of time.  This condition is most prevalent on covered or screened porches, as well as fully exposed areas, particularly with northern exposure. Cushions and furniture should be kept clean using  Lloyd®/Flanders Care & Maintenance Instructions or Sunbrella® Care & Cleaning Instructions.  Keep a close watch for this condition during long periods of overcast and hot humid weather, even if you are currently using outdoor furniture covers.  Although excessive sunlight is not recommended, a moderate amount will actually help to curtail this problem.  The use of Solution Dyed Acrylic Fabrics such as Sunbrella is always recommended for outdoor use.

  • Is it necessary to store my cushions and furniture indoors during the winter season if I already have outdoor covers for my furniture?

    It is recommended that Lloyd Flanders Outdoor Wicker Furniture and Cushions be stored indoors during the off season.  When possible, Cushions should always be removed & stored in a secure dry location such as a basement, closet or under a bed.  We have heard of isolated instances where critters such as mice and squirrels have completely destroyed furniture and cushions when left outside on the furniture during the cold months.   

  • What can I do to extend the lifespan and appearance of my new furniture or replacement cushions?

    Keep your cushions & frames clean using Lloyd®/Flanders Care & Maintenance Instructions.  When using these products indoors, use blinds or shades to filter sunlight from windows as well as overhead skylights. When using these products under a covered porch, the use of outdoor protective furniture covers is suggested to help shield the cushions & frames from the natural elements as well as dirt and pollen in the air.  In a fully exposed situation, Solution Dyed Fabrics and outdoor furniture covers are strongly recommended.  When possible, always store your frames and cushions indoors during the off season to help protect and maximize the lifespan of your investment.

  • Does Lloyd Flanders sell replacement "Zippered Cushion Covers or Casings Only" for my original cushions which would allow me to reuse my seat and back cushion cores to reduce my total cost?

    Yes, however this is not always a recommended option.  Typically after years of use the core of your old cushion has become soiled and compressed to the point that there is a noticeable loss of thickness as well as overall comfort. This condition will result in the new replacement cushion cover appearing to be much too large when applied over your old cushion core. Replacing the Polyfill in Back Cushions with Buttons can also be challenging. 

    The current cost of Lloyd Flanders "Casings Only" is often 75% of the cost of completely new cushions with cores.  Lloyd Flanders does not guarantee customer satisfaction in choosing this option. 

    Please contact us or call (717) 591-9900 for more details or to place an order.