About Us
Store Policy for Lloyd Flanders Replacement Cushions
By placing an order you are agreeing to the terms and conditions as specified. A complete understanding of our store policies will insure a successful business relationship in the future. Please submit photos of your furniture items for Replacement Cushion identification to Sales@WickerEast.com. Please Contact Us or call (717) 591-9900 if you have any questions.
Internet Pricing Guarantee
As an Authorized Lloyd®/Flanders Dealer for 35 years, our price structure reflects the lowest permitted by Lloyd Flanders. Please call or Contact Us if you find a lower advertised price on the internet for Genuine Lloyd Flanders Products.
Sales Tax
Orders shipped within Pennsylvania are subject to 6% Sales Tax. We do not collect sales tax for orders delivered to other states. The consumer is responsible to report any purchase which is otherwise subject to state or local tax codes.
Terms of Payment for Lloyd Flanders Replacement Cushion Orders
We accept MasterCard, Visa, Discover & American Express. Payment in full is required at the time your cushion order is placed. This is needed to insure that Lloyd®/Flanders can immediately ship your order when completed. Most Replacement Cushion Orders are drop-shipped by Lloyd®/Flanders directly to your home prepaid via UPS. Larger quantity cushion orders and oversized items, such as chaise lounge cushions, may ship via common carrier such as ABF and will require that someone be present at your address to sign for the receipt of your order.
Ordering/Delivery Times for Lloyd Flanders Replacement Cushions
Lloyd Flanders will normally ship your cushion order within about 3-4 weeks from the time it is received and placed with the factory. When possible, we will notify you by email as soon as your order is shipped from Lloyd Flanders. Please allow about (1) additional week for transit time to your home. You will be notified in the event of any delay due to out of stock or discontinued fabrics. Please place your order in advance to allow for minor delays which may sometimes occur, particularly during peak ordering season from April to July.
Returns, Refunds & Exchanges
Your Lloyd Flanders purchase will be produced on a Special Order basis using your individual choice of fabric. As with all Special Orders there are absolutely No Returns, Exchanges or Refunds permitted.
Cancellation and Order Changes During Factory Production
After placing your Lloyd Flanders order, you will receive an email confirmation. Please punctually check the accuracy of all the information and report any corrections within 24 hours. Orders submitted to Lloyd Flanders are promptly scheduled for production. Any cancellation or changes to an order which has already begun "Production" is subject to a 50% restocking fee by Lloyd Flanders which will be deducted from your deposit or payment. "Production" is defined as the cutting of the fabrics for cushions. Orders which have completed production or have been shipped cannot be returned or exchanged.
Fabric Disclaimer
Many of the fabric images shown on this website have been individually scanned in an attempt to represent colors most accurately. Actual fabric colors may widely differ due to conditions such as visual perception or video monitor settings. Please Request Lloyd/Flanders Swatch Samples prior to placing an order as all products are Special Order items which are not exchangeable or returnable.
Swatch Sample Requests
Lloyd Flanders offers a Free Swatch Program to insure complete customer satisfaction. Select up to 6 fabrics from our Request Lloyd/Flanders Swatch Samples page and you will receive 6" x 6" fabric samples by mail. Please call or Contact Us and your request will be processed within 3 Business Days. Depending on your locale, please allow up to one additional week to receive swatch samples.
Privacy Disclaimer
Any contact information provided to us will not be sold or shared with a third party and will only be used to respond to your specific inquiry or request at that time. You will not be contacted or receive any solicitation in the future based on this information.
Contrasting Welt/Cords & Fringes Disclaimer
Some furniture images provided on this website include the use of Contrasting Welt on cushions. Contrasting Welt is "Optional" on some collections and NOT included in the standard purchase price of Lloyd Flanders replacement cushions. A matching “Self Welt” may be included on cushions from collections which originally included a welt as a standard specification. To discuss Lloyd Flanders Contrasting Welt options & pricing, please Contact Us or call (717) 591-9900.
Toss Pillow Disclaimer
Many of the furniture images provided on this website include the use of toss pillows for display purposes only. Toss Pillows are optional and NOT included in the standard purchase price of replacement cushions. Please order toss pillows separately by selecting the "Toss Pillow" Collection for Lloyd Flanders replacement cushions.
Fabrics & Cut Yardage
Cut yardage of fabrics is available and priced on a per grade basis ranging from Grade A to Grade D. Fabrics measure 54” wide and are sold in even 1 yard increments of 36”. For info or pricing, please Contact Us or call (717) 591-9900.
Warranty for Lloyd Flanders Fabric & Cushions
Please visit the Lloyd®/Flanders Warranty link for complete details.
Please also visit the Sunbrella® Warranty link for complete details on Sunbrella® Brand Acrylic fabrics used on Lloyd Flanders products.
Care & Cleaning Instructions for Lloyd Flanders Fabric & Cushions
Please visit the Lloyd Flanders Care & Maintenance or Sunbrella® Care & Cleaning links for complete details.
Receiving Guidelines for Lloyd Flanders Replacement Cushions
Many Lloyd Flanders replacement cushion orders are shipped via UPS. Larger quantity cushion orders & oversized items may require shipment via common carrier such as ABF, which may result in a “curbside” delivery and will require that someone be present at your address to sign for the receipt of your order. Damage to cushions is extremely rare. If you discover concealed damage to your cushions or any other discrepancy, such as factory shortage or error, please do not discard the cartons and contact us immediately for instructions. The pink packing slip which is attached to one of the cartons may assist in determining the problem. Lloyd Flanders policy requires the submission of digital photos from the consumer to substantiate claims of this nature. All replacement items will be sent to you at no additional cost. Failure to comply with the Receiving Guidelines may compromise your claim.
Right of Refusal
Lloyd Replacement Cushions reserve the right to refuse an order for any reason deemed necessary.